These Arrears are based on records passed on to us from your previous Freeholder upon our client’s purchase of the Freehold of your property. They show that you have not yet paid your ground rent for the periods shown on the invoice. We understand that some of you may have already settled these outstanding ground rent arrears with your previous Freeholder (or their agent). If you believe that you have already paid these ground rent arrears to your previous Freeholder (or their agent), please provide us with proof of payment to enable us to investigate and amend your account accordingly. If you require further assistance regarding your arrears invoice, please do not hesitate to contact us at email@example.com.