What type of property do you live in?

A Flat or Apartment

A House

What is the problem?

I have a problem with my neighbours

I have a problem with my Flat or Apartment

I have a problem with the building structure

I have a problem with shared services or equipment

I have a problem with the Communal area

I have a problem with the external grounds

I have a problem with my management company

I have a leak coming from another flat or communal area

Do you have a management company?

Yes

No

It is your responsibility to maintain the property

You should resolve the issue by communicating with your neighbour directly. Should the problem persist please contact your Local Authority's Environmental Health Team

As a leaseholder you are responsible for all repairs and maintenance within your apartment

You should contact them directly to discuss the problem

You will need to check the terms of your lease to establish who is responsible for maintenance and contact them directly

Please follow your management company's complaints process