Why do I have to pay ground rent?

You have to pay ground rent as you do not own the land that your property is built on, instead you have a lease on it for which you pay rent. If you do not pay your ground rent, or break other terms of your lease, your property may be at risk.

How can I make a payment?

Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Please note that we do not accept payments by Direct Debit. Click here for more information.

How do I locate my Tenant Reference Number?

Your Tenant Reference Number is a 12 digit reference number that will always begin with 5. Please refer to any written correspondence from Landmark Collections to obtain your Tenant Reference Number.

I am looking to sell my property

If you are looking to sell your property please arrange for your solicitor to liaise with us, as the freeholders appointed agent, with relevant enquiries. Any arrears on your account must be paid prior to your property being sold.

Can I pay online?

Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Please note that we do not accept payments by Direct Debit. Click here for more information.

How do I change my contact details?

Contact details must be changed in writing. You may send a letter to;

Landmark Collections

PO BOX 2257

Bolton

BL6 9JB or alternatively please click here and complete our online form.

I have already paid my ground rent

If you believe you have already paid your ground rent then please check the rent was paid to us and not any other company. If you believe the rent was paid to us then please forward evidence of this to Info@landmarkcollections.co.uk and we will investigate.

Why have I been charged a late payment fee?

If your ground rent is not paid when it falls due, the Freeholder has a right to add additional charges to cover the administration costs associated with late payment. The easiest way to avoid such charges is to make sure you update us with any change of address details and make payments as the ground rent falls due.

You have the wrong information

If you believe we have the wrong information on any part of your account then please click here to update your details.

I have been contacted by Property Debt Collection. Who are they and what do they do?

As part of our collections process, once we have sent two letters to the contact address we hold, we will refer your account to Property Debt Collection Limited (PDC), who will then collect the debt on our behalf. Once an account has been referred to Property Debt Collection you must correspond with them directly with any concerns you have about the process. Please click here for more information on how to contact PDC.

I have a problem with my property

Please click here for more information.

Can you send my correspondence by e-mail?

We only send written correspondence, including ground rent demands by post.

Who is responsible for repairs to my property?

Please click here for more information.

I have made an enquiry but have yet to receive a response

We aim to respond to all enquiries within 14 days. If you have not received a response within this timescale then please check your Junk folder in the first instance. If you are still unable to find a response then please click here.

Can I pay by standing order?

You can set up a Standing Order payment to pay your Ground Rent but you will need full details of when your payments are due, how much they are for and whether there is a payment review as per the terms of your lease in order for you to set up the payments correctly. Please log in to your account to download your payment information, or alternatively, please click here to complete our online request form.

How do I obtain a payment receipt?

Please click here to login to your account where you will be able to download and print a payment receipt free of charge. If you would like us to email you a payment receipt then please click here for more information.

I have sold the property in question

If you have sold the property and the sale has completed then please click here to notify us.

Why have I been charged interest?

Interest will be charged to your account if your payments are not made on time. Please refer to your lease for further information. If you require a copy of your lease then please click here for more information.

I live at the property in question but I am not the owner

If you live in the property in question, but you are not the owner then please click here to notify us.

Why have I been charged for a Deed of Covenant and a Notice of Transfer?

When you purchased your property your Solicitor should have served certain notices on the Freeholder as part of the purchasing process. As this has not been done we have added the relevant charges to your account. In some instances the Solicitor may have collected these monies from you at the time and may still be holding these funds. Please go back to the conveyancer who acted for you at the time of the purchase for further information.

Who are you?

Landmark Collections are a ground rent management company established in 2009. We manage ground rents for a large number of Freeholders including national and regional housebuilders, investment funds and private investment companies.

Ground rent is the rent you must pay to your Landlord, for the right to live on the Landlord‘s land. It is entirely separate from Service Charges which are dealt with by managing Agents. Your lease determines when, how often and how much ground rent you pay and the details would have been explained by the conveyancer at the time the property was purchased.

Our objective is to manage the collection of ground rents in the most effective way for both Freeholders and Leaseholders. As part of our service we offer a comprehensive online resource to enable you to quickly answer any questions you may have. Please click here to view all of our Frequently Asked Questions.

I have just bought a property and there are arrears from the former owner

Unfortunately ground rent is based on properties rather than ownership; under the Limitation Act of 1980 you could be liable for up to six years of ground rent arrears. Your solicitor should have advised you of any ground rent arrears at the time of purchase. If they have not, you may need to seek independent advice.

I haven’t received a request to pay my Ground Rent

It is possible that your correct contact details have not been passed to Landmark Collections by your previous agent. Please click here to update your details.

Can I obtain a copy of my lease?

Please click here for more information.

What is ground rent?

Ground rent is a sum paid, usually yearly, to your Landlord who is the owner of the land on which your property is built. Your lease will contain details of the amount of ground rent, when it is due, how long your lease is and other obligations you are bound by. If you require a copy of your lease then please click here for more information.

How long is left on my lease?

This can be calculated from the information detailed in your lease. If you require a copy of your lease then please click here for more information.

Can I let my property?

Our Consent to Let fee is £100.00. Please click here for more information.

What do I do if a former owner has altered my property?

If a former owner has altered your property you will need to ascertain that they have obtained the relevant permission. If you do not have consent you could be in breach of your lease and your property could become very difficult to sell. We are able to issue consents retrospectively to resolve this issue. Please click here for more information.

What is your Debt Collection Process?

If we have not received a payment from you 6 weeks after the due date, we will send:
– A first reminder letter which will not incur a fee.
– A second reminder letter (14 days later) charged at £60.00
After the second letter, the account will be referred to a Debt Collection agency and will incur further charges. Once an account has been referred to Property Debt Collection you must correspond with them directly with any concerns you have about the process.

Why has my ground rent increased?

If your ground rent has increased it will be due to the fact that your lease includes provisions for the rent to be reviewed and, therefore, increase at set intervals. If you would like to find out when your rent is due to increase and by what pattern then please consult your lease. If you require a copy of your lease then please click here for more information.

Why do I pay building insurance?

Under the terms of your lease, it is likely that you are responsible for contributing to the cost of insuring the building and you are liable for your share of the cost of the insurance policy. Please note, you do not need to arrange separate buildings insurance yourself, however you will still need to arrange separate contents insurance.

What happens if I don’t pay?

Paying your ground rent is a condition of your lease and is an unavoidable legal requirement there are penalties for non-payment. You need to prove you have paid your ground rent to sell your lease or make property alterations.

We issue your ground rent demand notices (in accordance with the Leasehold Reform Act) up to 60 days before the due date.

If we have not received a payment from you 6 weeks after the due date, we send:
– A first reminder letter which will not incur a fee.
– A second reminder letter (14 days later) charged at £60.00
After the second letter, the case will be referred to a Debt Collection agency and incur further charges.

What is the difference between my service charge, estate charge and ground rent?

A service charge is the fee collected to maintain your block and includes services such as window cleaning, carpet cleaning, general repairs and maintenance and block insurance among other things. An estate charge is the fee collected to maintain the grounds and includes services such as gardening, litter picking and general grounds maintenance. Leaseholders may be obliged under the terms of their Lease to pay a rental charge to the Freehold owner of their property. The ground rent is for the land upon which the property sits and for the right of access across the communal gardens and surrounding areas. Ground rent is collected on behalf of the Freeholder by Landmark Collections and is separate to any other charges which are used for the management of your development.

Why have I received an invoice for Arrears?

These Arrears are based on records passed on to us from your previous Freeholder upon our client’s purchase of the Freehold of your property. They show that you have not yet paid your ground rent for the periods shown on the invoice. We understand that some of you may have already settled these outstanding ground rent arrears with your previous Freeholder (or their agent). If you believe that you have already paid these ground rent arrears to your previous Freeholder (or their agent), please provide us with proof of payment to enable us to investigate and amend your account accordingly. If you require further assistance regarding your arrears invoice, please do not hesitate to contact us at info@landmarkcollections.co.uk.

Why are there restrictions on what I can do with my property?

The lease on your property will contain certain restrictions on what you can do with the property. This may include alterations/extensions, pets, satellite dishes, letting consents and potentially a large number of other items. Your lease will detail all of the restrictions. If you require a copy of your lease then please click here.

What is the Notice of Charge fee for re-mortgaging a property?

The charge is £125.00. Please click here for more information.

How can I extend my lease?

Please click here for more information.

How do I report problems of noise or nuisance caused by other residents?

Please click here for more information.

Can I have a pet?

Please click here for more information.

What are the benefits to buying my freehold?

There are a number of benefits to this including: being released from your yearly obligation to pay ground rent, not having to pay for consents should you wish to do anything to your property and freehold property is much more attractive to buyers to quote a few. Should you wish to enquire about buying your freehold from us then please click here.

Can I pay my ground rent by Direct Debit?

We do not accept payments by Direct Debit. Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Click here for more information.

Why would I want to extend my lease?

Should you have less than 80 years, or approaching this level, your property may become difficult to sell. If your lease has under 80 years many mortgage lenders will not want to lend on it which, in turn, means most buyers cannot finance a purchase. Please click here for more information.

I am finding it difficult to pay my ground rent. Can you help me?

Ground rent is a higher ranking debt than your mortgage. It is important that you pay your ground rent to avoid being in breach of your lease.

Do I need to pay separately for a Notice of Transfer and a Notice of Charge?

Yes. There is a fee of £125 per notice. Please click here for more information.

Can I use my own Deed of Covenant?

Our standard Deed of Covenant includes everything that we need the Tenant to agree to. Please click here for further information. If you would like to use an alternative Deed of Covenant there will be significant additional costs as we will need to instruct our Lawyers to review the proposed Deed of Covenant.

What are your turnaround times for completing document requests?

We aim to complete document requests within 14 days from receipt of payment. The process can be expedited for an additional fee of £60 per document. If you would like to expedite your document please click here for more information.

Can document requests be completed faster than your stated turnaround times?

The process can be expedited for an additional fee of £60.00 per document. Please click here for more information.

Who is responsible for flat to flat leaks?

Please click here for more information.

Do you provide copies of insurance documents?

We do not provide copies of insurance documents. Please speak to your managing agent for further information.

Can I alter my property?

If you are looking to alter your property, consent may be required and there may be terms for you to adhere to. Examples of alterations include extensions (including lofts), conservatories, new windows, boundary walls, gates, removal of internal or external walls, garage conversions and a number of other items. Please click here for more information.

What can I dispose of in the bin store?

Please contact your management company for further information.

Can I change the windows in my leasehold property?

If you are looking to alter your property, consent may be required and there may be terms for you to adhere to. Examples of alterations include extensions (including lofts), conservatories, new windows, boundary walls, gates, removal of internal or external walls, garage conversions and a number of other items. Please click here for more information.