Who are you?

Landmark Collections are a ground rent management company established in 2009. We manage ground rents for a large number of Freeholders including national and regional housebuilders, investment funds and private investment companies.

Ground rent is the rent you must pay to your Landlord, for the right to live on the Landlord‘s land. It is entirely separate from Service Charges which are dealt with by managing Agents. Your lease determines when, how often and how much ground rent you pay and the details would have been explained by the conveyancer at the time the property was purchased.

Our objective is to manage the collection of ground rents in the most effective way for both Freeholders and Leaseholders. As part of our service we offer a comprehensive online resource to enable you to quickly answer any questions you may have. Please click here to view all of our Frequently Asked Questions.

Why do I have to pay ground rent?

You have to pay ground rent as you do not own the land that your property is built on, instead you have a lease on it for which you pay rent. If you do not pay your ground rent, or break other terms of your lease, your property may be at risk.

What is ground rent?

Ground rent is a sum paid, usually yearly, to your Landlord who is the owner of the land on which your property is built. Your lease will contain details of the amount of ground rent, when it is due, how long your lease is and other obligations you are bound by. If you require a copy of your lease then please click here for more information.

How can I make a payment?

Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Please note that we do not accept payments by Direct Debit. Click here for more information.

I have been contacted by Property Debt Collection. Who are they and what do they do?

As part of our collections process, once we have sent two letters to the contact address we hold, we will refer your account to Property Debt Collection Limited (PDC), who will then collect the debt on our behalf. Once an account has been referred to Property Debt Collection you must correspond with them directly with any concerns you have about the process. Please click here for more information on how to contact PDC.

What happens if I don’t pay?

Paying your ground rent is a condition of your lease and is an unavoidable legal requirement there are penalties for non-payment. You need to prove you have paid your ground rent to sell your lease or make property alterations.

We issue your ground rent demand notices (in accordance with the Leasehold Reform Act) up to 60 days before the due date.

If we have not received a payment from you 6 weeks after the due date, we send:
– A first reminder letter which will not incur a fee.
– A second reminder letter (14 days later) charged at £60.00
After the second letter, the case will be referred to a Debt Collection agency and incur further charges.

I am looking to sell my property

If you are looking to sell your property please arrange for your solicitor to liaise with us, as the freeholders appointed agent, with relevant enquiries. Any arrears on your account must be paid prior to your property being sold.

Why are there restrictions on what I can do with my property?

The lease on your property will contain certain restrictions on what you can do with the property. This may include alterations/extensions, pets, satellite dishes, letting consents and potentially a large number of other items. Your lease will detail all of the restrictions. If you require a copy of your lease then please click here.

I have made an enquiry but have yet to receive a response

We aim to respond to all enquiries within 14 days. If you have not received a response within this timescale then please check your Junk folder in the first instance. If you are still unable to find a response then please click here.

You have the wrong information

If you believe we have the wrong information on any part of your account then please click here to update your details.

How can I extend my lease?

Please click here for more information.

Who is responsible for repairs to my property?

Please click here for more information.

Why has my ground rent increased?

If your ground rent has increased it will be due to the fact that your lease includes provisions for the rent to be reviewed and, therefore, increase at set intervals. If you would like to find out when your rent is due to increase and by what pattern then please consult your lease. If you require a copy of your lease then please click here for more information.

How long is left on my lease?

This can be calculated from the information detailed in your lease. If you require a copy of your lease then please click here for more information.

Why would I want to extend my lease?

Should you have less than 80 years, or approaching this level, your property may become difficult to sell. If your lease has under 80 years many mortgage lenders will not want to lend on it which, in turn, means most buyers cannot finance a purchase. Please click here for more information.

Why do I pay building insurance?

Under the terms of your lease, it is likely that you are responsible for contributing to the cost of insuring the building and you are liable for your share of the cost of the insurance policy. Please note, you do not need to arrange separate buildings insurance yourself, however you will still need to arrange separate contents insurance.

Can I obtain a copy of my lease?

Please click here for more information.

Can I let my property?

Our Consent to Let fee is £100.00. Please click here for more information.

Can I alter my property?

If you are looking to alter your property, consent may be required and there may be terms for you to adhere to. Examples of alterations include extensions (including lofts), conservatories, new windows, boundary walls, gates, removal of internal or external walls, garage conversions and a number of other items. Please click here for more information.

I have a problem with my property

Please click here for more information.

Can I pay online?

Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Please note that we do not accept payments by Direct Debit. Click here for more information.

Can I pay my ground rent by Direct Debit?

We do not accept payments by Direct Debit. Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Click here for more information.

What do you do?

We collect and administer ground rents on behalf of your landlord. We also implement rent reviews, arrange building insurance, manage lease extensions and freehold purchases, landlords consents and title transfers on behalf of the Landlord.

Can you send my correspondence by e-mail?

We only send written correspondence, including ground rent demands by post.

How do I report problems of noise or nuisance caused by other residents?

Please click here for more information.

What is the difference between Freehold and Leasehold

If you buy a leasehold property you are actually buying the rights to live in a property for a set period of time. You won’t actually own the structure, or the grounds it is situated on. If you by a freehold property then you will have outright ownership of the property and land on which it stands, with no time limit to the period of ownership.

What are the benefits to buying my freehold?

There are a number of benefits to this including: being released from your yearly obligation to pay ground rent, not having to pay for consents should you wish to do anything to your property and freehold property is much more attractive to buyers to quote a few. Should you wish to enquire about buying your freehold from us then please click here.

What do I do if a former owner has altered my property?

If a former owner has altered your property you will need to ascertain that they have obtained the relevant permission. If you do not have consent you could be in breach of your lease and your property could become very difficult to sell. We are able to issue consents retrospectively to resolve this issue. Please click here for more information.

Can I have a pet?

Please click here for more information.

Can I change the windows in my leasehold property?

If you are looking to alter your property, consent may be required and there may be terms for you to adhere to. Examples of alterations include extensions (including lofts), conservatories, new windows, boundary walls, gates, removal of internal or external walls, garage conversions and a number of other items. Please click here for more information.

Who is responsible for flat to flat leaks?

Please click here for more information.

What can I dispose of in the bin store?

Please contact your management company for further information.

What is your complaints procedure?

If you would like to request a copy of our complaints procedure, please write to us at

Landmark Collections,

PO BOX 2257

Bolton

BL6 9JB

Which ombudsman are you signed up to?

Currently there are three ombudsman schemes governing property companies, however, as we are not a managing agent we are not required to be a member of an ombudsman scheme. The three ombudsman services are as follows:

Ombudsman Services:

Property,

PO Box 1021,

Warrington, WA4 9FE,

0330 440 1634,

www.ombudsman-services.org,

The Property Ombudsman Limited,

Milford House,

43-55 Milford Street,

Salisbury, SP1 2BP,

01722 333306,

www.tpos.co.uk,

Property Redress Scheme (PRS),

Ground Floor,

Kingmaker House,

Station Road,

New Barnet,

Hertfordshire, EN5 1NZ,

0333 321 9418,

www.theprs.co.uk.