I am looking to sell my property

If you are looking to sell your property please arrange for your solicitor to liaise with us, as the freeholders appointed agent, with relevant enquiries. Any arrears on your account must be paid prior to your property being sold.

I have just bought a property and there are arrears from the former owner

Unfortunately ground rent is based on properties rather than ownership; under the Limitation Act of 1980 you could be liable for up to six years of ground rent arrears. Your solicitor should have advised you of any ground rent arrears at the time of purchase. If they have not, you may need to seek independent advice.

How do I obtain a payment receipt?

Please click here to login to your account where you will be able to download and print a payment receipt free of charge. If you would like us to email you a payment receipt then please click here for more information.

Do you provide Solicitor’s Packs?

Yes. Please click here for more information.

I have sold the property in question

If you have sold the property and the sale has completed then please click here to notify us.

Why have I been charged for a Deed of Covenant and a Notice of Transfer?

When you purchased your property your Solicitor should have served certain notices on the Freeholder as part of the purchasing process. As this has not been done we have added the relevant charges to your account. In some instances the Solicitor may have collected these monies from you at the time and may still be holding these funds. Please go back to the conveyancer who acted for you at the time of the purchase for further information.

How can I extend my lease?

Please click here for more information.

Why would I want to extend my lease?

Should you have less than 80 years, or approaching this level, your property may become difficult to sell. If your lease has under 80 years many mortgage lenders will not want to lend on it which, in turn, means most buyers cannot finance a purchase. Please click here for more information.

What is the Notice of Charge fee for re-mortgaging a property?

The charge is £125.00. Please click here for more information.

Do you provide copies of insurance documents?

We do not provide copies of insurance documents. Please speak to your managing agent for further information.

Do I need to pay separately for a Notice of Transfer and a Notice of Charge?

Yes. There is a fee of £125 per notice. Please click here for more information.

Can I use my own Deed of Covenant?

Our standard Deed of Covenant includes everything that we need the Tenant to agree to. Please click here for further information. If you would like to use an alternative Deed of Covenant there will be significant additional costs as we will need to instruct our Lawyers to review the proposed Deed of Covenant.

What are your turnaround times for completing document requests?

We aim to complete document requests within 14 days from receipt of payment. The process can be expedited for an additional fee of £60 per document. If you would like to expedite your document please click here for more information.

Can document requests be completed faster than your stated turnaround times?

The process can be expedited for an additional fee of £60.00 per document. Please click here for more information.