How can I check my account balance?

You can login to your account to check your balance and pay. Please click here to login to your account.

How can I make a payment?

Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Please note that we do not accept payments by Direct Debit. Click here for more information.

I have just bought a property and there are arrears from the former owner

Unfortunately ground rent is based on properties rather than ownership; under the Limitation Act of 1980 you could be liable for up to six years of ground rent arrears. Your solicitor should have advised you of any ground rent arrears at the time of purchase. If they have not, you may need to seek independent advice.

I haven’t received a request to pay my ground rent?

It is possible that your correct contact details have not been passed to Landmark Collections by your previous agent. Please click here to update your details.

Can I pay online?

Payments can be made through our online payment facility, by online bank transfer, by logging into your account through our website, or by sending us a cheque. It is extremely important that you quote your 12 digit Tenant Reference Number when making any payments to ensure your payment is allocated to your account. Please note that we do not accept payments by Direct Debit. Click here for more information.

How do I change my contact details?

Contact details must be changed in writing. You may send a letter to;

Landmark Collections

PO BOX 2257

Bolton

BL6 9JB or alternatively please click here and complete our online form.

How do I locate my Tenant Reference Number?

Your Tenant Reference Number is a 12 digit reference number that will always begin with 5. Please refer to any written correspondence from Landmark Collections to obtain your Tenant Reference Number.

I have been contacted by Property Debt Collection. Who are they and what do they do?

As part of our collections process, once we have sent two letters to the contact address we hold, we will refer your account to Property Debt Collection Limited (PDC), who will then collect the debt on our behalf. Once an account has been referred to Property Debt Collection you must correspond with them directly with any concerns you have about the process. Please click here for more information on how to contact PDC.

Why have I been charged a late payment fee?

If your ground rent is not paid when it falls due, the Freeholder has a right to add additional charges to cover the administration costs associated with late payment. The easiest way to avoid such charges is to make sure you update us with any change of address details and make payments as the ground rent falls due.

How do I obtain a payment receipt?

Please click here to login to your account where you will be able to download and print a payment receipt free of charge. If you would like us to email you a payment receipt then please click here for more information.

You have the wrong information

If you believe we have the wrong information on any part of your account then please click here to update your details.

Can I pay by standing order?

You can set up a Standing Order payment to pay your Ground Rent but you will need full details of when your payments are due, how much they are for and whether there is a payment review as per the terms of your lease in order for you to set up the payments correctly. Please log in to your account to download your payment information, or alternatively, please click here to complete our online request form.

Why have I been charged interest?

Interest will be charged to your account if your payments are not made on time. Please refer to your lease for further information. If you require a copy of your lease then please click here for more information.

Why have I been charged for a Deed of Covenant and a Notice of Transfer?

When you purchased your property your Solicitor should have served certain notices on the Freeholder as part of the purchasing process. As this has not been done we have added the relevant charges to your account. In some instances the Solicitor may have collected these monies from you at the time and may still be holding these funds. Please go back to the conveyancer who acted for you at the time of the purchase for further information.

What is the difference between my service charge, estate charge and ground rent?

A service charge is the fee collected to maintain your block and includes services such as window cleaning, carpet cleaning, general repairs and maintenance and block insurance among other things. An estate charge is the fee collected to maintain the grounds and includes services such as gardening, litter picking and general grounds maintenance. Leaseholders may be obliged under the terms of their Lease to pay a rental charge to the Freehold owner of their property. The ground rent is for the land upon which the property sits and for the right of access across the communal gardens and surrounding areas. Ground rent is collected on behalf of the Freeholder by Landmark Collections and is separate to any other charges which are used for the management of your development.

I have already paid my ground rent

If you believe you have already paid your ground rent then please check the rent was paid to us and not any other company. If you believe the rent was paid to us then please forward evidence of this to Info@landmarkcollections.co.uk and we will investigate.

Can you send my correspondence by e-mail?

We only send written correspondence, including ground rent demands by post.

Why have I received an invoice for Arrears?

These Arrears are based on records passed on to us from your previous Freeholder upon our client’s purchase of the Freehold of your property. They show that you have not yet paid your ground rent for the periods shown on the invoice. We understand that some of you may have already settled these outstanding ground rent arrears with your previous Freeholder (or their agent). If you believe that you have already paid these ground rent arrears to your previous Freeholder (or their agent), please provide us with proof of payment to enable us to investigate and amend your account accordingly. If you require further assistance regarding your arrears invoice, please do not hesitate to contact us at info@landmarkcollections.co.uk.

Why has my ground rent increased?

If your ground rent has increased it will be due to the fact that your lease includes provisions for the rent to be reviewed and, therefore, increase at set intervals. If you would like to find out when your rent is due to increase and by what pattern then please consult your lease. If you require a copy of your lease then please click here for more information.

What is your Debt Collection Process?

If we have not received a payment from you 6 weeks after the due date, we will send:
– A first reminder letter which will not incur a fee.
– A second reminder letter (14 days later) charged at £60.00
After the second letter, the account will be referred to a Debt Collection agency and will incur further charges. Once an account has been referred to Property Debt Collection you must correspond with them directly with any concerns you have about the process.

I am finding it difficult to pay my ground rent. Can you help me?

Ground rent is a higher ranking debt than your mortgage. It is important that you pay your ground rent to avoid being in breach of your lease.